LULU TECHNOLOGIES

WhatsApp  |  SMS  |  Email  |  Chat

Policyholders interact on THEIR preferred channel - No app download

Medical Claims Motor Claims General Insurance

"We built this because we saw the frustations the insured go through chasing claims and how much time insurers lose chasing documents and answering the same questions over and over."

- Patrick, Chief Solutions Architect

WHAT LUCCA DOES IN SECONDS:

• Auto-extract data from bills, invoices, receipts images & PDF documents
• Answer "Where's my claim?" instantly
• Auto-approve low-risk claims
• Chase missing documents automatically
• 60-70% reduction in routine workload

100% PRIVATE & SECURE

Self-hosted on YOUR infrastructure | Full DPA compliance

"Not just a chatbot-AI with arms"

LUCCA doesn't just talk. It takes action. Integrates with your claims database, policy engine, and payment systems-securely.

Why Claims Processing Breaks Down

• Incomplete submissions -> endless follow-ups for missing documents
• Manual document review -> slow, error-prone workflows
• "Where is my claim?" -> high call volumes & poor customer experience
• Manual routing -> delays & uneven workloads
• Compliance pressure -> need for full audit trails

End-to-End Claims Automation

• Intelligent Intake: Guides customers, collects structured data, assigns claim numbers
• Document AI: Classifies & extracts data from PDFs, images, reports
• Smart Validation: Cross-checks policy coverage & flags discrepancies
• Auto Routing: Assigns claims based on type, value & complexity
• Status Automation: Sends real-time updates at every stage

Proactive Customer Updates

LUCCA keeps policyholders informed automatically:

• "Your claim has been received and assigned."
• "We need one more document: [X]."
• "Your claim is approved. Payment is being processed."

Delivered via WhatsApp, SMS, Email - reducing inbound calls drastically.

Internal Visibility & Control

• Real-time dashboards (open claims, SLAs, workload distribution)
• Automated reporting for management
• Seamless coordination across teams

Compliance & Audit Ready

• Full audit trail of every interaction
• Timestamped logs of decisions & actions
• Document version tracking
• On-demand compliance reports

Fast Deployment. Immediate Impact.

• Deploy in days — not months
• No heavy IT infrastructure required
• Runs 24/7 with zero downtime
• Scales from small brokers to large insurers

Lulu Technologies is proven in Kenya

• Registered Content Service Provider by Communication Authority of Kenya
• Interconnected with Safaricom, Airtel, Orange

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